Refund Policy

Last Updated: Aug 20, 2024

At Memoria Sky Inc., we value our customers and strive to provide exceptional services and products. If you are not entirely satisfied with your purchase, we are here to help. Below is our refund policy for all subscriptions and services listed on our pricing page: https://memoriasky.com/pricing.

Eligibility for Refunds
  • Subscription Plans: You may request a refund within 14 days of the original purchase if you are not satisfied with the service.
  • Special Promotions or Discounts: Products or services purchased under special promotions may not be eligible for refunds unless explicitly stated otherwise.
Conditions for Refund Approval
  • Refunds will only be considered if the request is made within the eligible time frame.
  • The service must not have been fully consumed or completed. If substantial use or customization has occurred, a partial refund or no refund may be offered.
  • If a technical issue prevented service access, we will attempt to resolve it before issuing a refund.
How to Request a Refund
  • Contact us at [email protected] with your purchase details, including:
    • Name
    • Order ID or Invoice Number
    • Reason for requesting a refund
Processing Time
  • Once your request is received, we will review it and notify you of the status within 5 business days.
  • Approved refunds will be processed to the original method of payment within 10 business days. Processing times may vary depending on your payment provider.
Exceptions to Refunds
  • Subscription periods that have already been consumed.
  • Missed cancellation deadlines before the renewal date.
  • Failure to use the product or service during the subscription period.

If a subscription is canceled after the refund period, you will retain access until the end of the billing cycle, but no partial refunds will be issued.

Cancellations and Renewals
  • Subscriptions can be canceled at any time through your account portal at https://memoriasky.com/members.
  • Canceling a subscription prevents future billing but does not result in an automatic refund for any unused time in the current billing cycle.
Changes to This Policy
  • Memoria Sky Inc. reserves the right to update or change this refund policy at any time.
  • Changes will be posted on this page, and it is your responsibility to review this policy periodically.
Contact Information

If you have further questions or need assistance with refunds, feel free to reach out to us at [email protected]. We appreciate your trust in Memoria Sky Inc. and are committed to delivering quality services.